Messaging System
We're improving communication
The way event providers and customers communicate with each other is becoming easier and more professional today. We're introducing a modern messaging system that noticeably simplifies daily work whilst providing a better experience for both sides.
This change is the result of numerous feedback from our community. Many have told us that email communication often becomes confusing and important information gets lost. With our new messaging system, we're solving these challenges and offering a contemporary, efficient alternative for everyone involved.
New: Direct chat with your customers
From now on, you'll communicate with your customers through our new messaging system, in addition to emails. This change brings you crucial advantages for your daily work and ensures a better customer experience.
What specifically changes?
When you receive an enquiry, you'll still get an email notification. The difference: You now click on the link in the email and go directly into the chat with the customer. There you can respond as usual, but you'll also receive additional new possibilities.
Why this innovation?
We've listened to feedback from our users: Email communication quickly becomes confusing, documents get lost and important information is overlooked. With the new messaging system, these problems are a thing of the past.
The transition is simple
You don't need to install or set up anything. Simply click on the link in your notification email and you're immediately in the chat. Your familiar way of working remains essentially the same - just significantly more efficient.
Discover the advantages of the new communication and experience how much easier customer service becomes.
The key benefits of the new messaging system
- Centralised communication
No more searching through different email folders: All messages, documents and information for an enquiry are now clearly collected in one place. You immediately have a complete overview of every customer enquiry without having to switch between different email threads. - Complete conversation history
The chronological timeline shows you all messages and uploaded documents in the correct order. This way you never miss important details and can always track what has already been discussed - even if the conversation spans several weeks. - Easy document exchange
Your customers can now upload images, PDFs and other files directly in the chat. No more cumbersome email attachments, no size restrictions and no tedious downloading from different emails. All relevant documents are immediately visible and available. - More efficient communication
The chat format enables faster, more direct responses. Quick follow-up questions can be clarified immediately, long email chains are a thing of the past. This saves time and leads to more satisfied customers. - Professional appearance
With the modern messaging system, you present yourself in a contemporary and professional manner. Your customers experience user-friendly, intuitive communication that meets the standard of successful online platforms. - Cleaner inbox
Since communication now runs through the secure platform, the spam risk is significantly reduced. Your email inbox stays clean and you can focus on important business emails.
Frequently asked questions about the new messaging system
The messaging system offers clearer communication, a complete conversation history and easier document exchange. All information for an enquiry is centrally collected in one place, which saves time and avoids misunderstandings.
No, you don't need to install anything. The messaging system works directly in the browser. Simply click on the link in the notification email and you're immediately in the chat.
A user account is not strictly required. You can read and respond to messages without logging in. However, for a better overview of all your enquiries and conversations, we recommend creating a user account. Logging in is very simple thanks to the one-time code.
You'll still receive an email notification for new enquiries. The difference: Instead of replying by email, you click on the link and go directly into the chat.
Yes. Replies are possible both through the new messaging system and still by email. So you can respond directly via the link in the notification email or by mail as usual.
You can upload files directly in the chat - simply by drag & drop or via the upload button. Supported file types are: PDF, ZIP, JPG, JPEG, DOCX, XLSX and XLS. The maximum file size is 20 MB per file, which is sufficient for most documents and images.
No, chat histories are not deleted. You have access to all messages and documents of a conversation at any time, even if the conversation spans weeks or months.
Yes, communication runs through a secure platform. All messages and documents are protected and only accessible to the involved parties.
Yes, existing email conversations are even displayed in the new chat system, so you have the complete history in one place.
Each customer enquiry has its own chat history. With a user account, you get an overview of all your active conversations and can easily manage them.
The chat remains active and you can send additional messages at any time. All messages remain chronologically stored, so you can continue the conversation at any time.
As long as you have a user account, you can log in and view all your conversations. Without a user account, you should keep the notification emails.
With a user account, you have a better overview of your conversations. Specific search functions may be available depending on platform updates.
The messaging system offers clearer communication, a complete conversation history and easier document exchange. All information for an enquiry is centrally collected in one place, which saves time and avoids misunderstandings.
No, you don't need to install anything. The messaging system works directly in the browser. Simply click on the link in the notification email and you're immediately in the chat.
A user account is not strictly required. You can read and respond to messages without logging in. However, for a better overview of all your enquiries and conversations, we recommend creating a user account. Logging in is very simple thanks to the one-time code.
You'll still receive an email notification for new enquiries. The difference: Instead of replying by email, you click on the link and go directly into the chat.
Yes. Replies are possible both through the new messaging system and still by email. So you can respond directly via the link in the notification email or by mail as usual.
You can upload files directly in the chat - simply by drag & drop or via the upload button. Supported file types are: PDF, ZIP, JPG, JPEG, DOCX, XLSX and XLS. The maximum file size is 20 MB per file, which is sufficient for most documents and images.
No, chat histories are not deleted. You have access to all messages and documents of a conversation at any time, even if the conversation spans weeks or months.
Yes, communication runs through a secure platform. All messages and documents are protected and only accessible to the involved parties.
Yes, existing email conversations are even displayed in the new chat system, so you have the complete history in one place.
Each customer enquiry has its own chat history. With a user account, you get an overview of all your active conversations and can easily manage them.
The chat remains active and you can send additional messages at any time. All messages remain chronologically stored, so you can continue the conversation at any time.
As long as you have a user account, you can log in and view all your conversations. Without a user account, you should keep the notification emails.
With a user account, you have a better overview of your conversations. Specific search functions may be available depending on platform updates.
Do you have further questions about the new messaging system? Please contact us - we're happy to help you with the transition to the new form of communication.